Industry: Logistics & Courier Services
Website: swiftlogixdelivery.com
Goal: Automate daily operations, reduce manual tasks, and improve customer response time.
SwiftLogix faced multiple inefficiencies — manual order entry, delayed status updates, and missed customer messages. Their team spent hours each day on repetitive admin work, causing delays and lower customer satisfaction.
We implemented a 3-phase automation system using workflow tools and APIs:
Process Automation: Integrated CRM with WhatsApp and email for instant order notifications.
Data Management: Connected Google Sheets to their order dashboard for real-time updates.
Customer Engagement: Set up automated WhatsApp messages for order confirmation, delivery status, and feedback collection.
By automating key workflows, SwiftLogix reduced human errors, improved response time, and boosted efficiency. The system now runs 90% of their daily operations automatically, saving both time and cost while enhancing customer experience.
